FAQs
frequently asked questions
Any person 18 and over and is a student enrolled with an educational institution across Malta can stay with us.
Yes, if you are still registered as a student and your placement is part of your degree/course then you can still live at Campus Hub.
Booking your stay is easy! The booking process has four simple steps and takes less than 10 minutes to complete.
Our booking simple and straight forward. Simply:
Visit the Campus Hub Booking page
Read and agree to the T&Cs
Your booking will be confirmed the following working day
Pay your deposit to secure your room!
We require a refundable deposit on check-in to cover for any potential damages.
Clients spending up to one month will be charged €100
Clients spending up to two months will be charged €200
Clients spending up to three months or more will be charged €350
Deposits will only be refunded once an inventory check is completed and no damages/loss of items/thefts etc are noted. Deposits will also be non-refundable if one of our Terms and Conditions are broken.
Clients who depart or are dismissed before the expiry of their accommodation contract, will not be refunded their deposit
Damage deposits need to be paid by Credit/Debit Card of Bank Transfer ONLY
There is no contract to be signed. However, once confirming a booking, guests at Campus Hub are subject to our Terms and Conditions which should be read and understood carefully before booking.
These can be accessed on the Policies page.
Long-term academic bookings will be refunded if cancelled prior to 30 days of check-in date. Any cancellations made within 30 days of their check-in date will not refunded.
Special consideration will be given for cancellation of a booking under several circumstances, but any decision made is at sole discretion of the management team, on an individual case by case basis and on the grounds that valid proof is provided.
Short stay bookings also have their own set of general conditions for cancellation of bookings.
All cancellation details may be found on the Campus Hub bookings Terms and Conditions
We do allow students to book with shorter stay at Campus Hub. These can be as short as a 7-night stay. Perfect if you are only visiting, studying for a term at a time or on a course that lasts a few months.
Payment terms will be considered on a case-by-case basis and following the below conditions:
20% Deposit on booking
First 2 months fully paid one week before check-in
Monthly payments made starting at the end of your first month residing with us
A 10% increase will be added when paying in instalments
We require a 20% deposit on booking to secure your room and then expect full payment before arrival.
You will not be allowed to check into your room without payment or proof of payment having been made.
Talk to us! We will always work with you to find the best way for you to make your payment. Please contact the Customer Experience Team on hello@campushubmalta.com to discuss your situation. Please state your booking reference and details of the issues you’re experiencing on the email.
All utility bills (water, electricity, heating, and cooling), super-fast Wi-Fi and weekly surface cleaning are included.
Optional student insurance can be purchased as an add-on.
There is a government ‘eco tax’ that will be needed to be paid on arrival. All guests will be asked to pay 1.50c per day, capped at €22.50 on check-in. This is a onetime fee only.
Laundry is also not included in your booking and will be charged for as an extra depending on usage.
In most cases – yes! This is dependent on whether the room you have booked is available and will be subject to an additional cost. To check availability and arrange an early move in please contact the Customer Experience Team on hello@campushubmalta.com
You can move in from 16:00hrs on the date of check-in. Check-out on the day of your departure is at 10:00.
Our team will be in the residence 24/7 so you can move in any time, day or night after your contract begins. However, to make sure you have the best in experience possible, it’s always advised that you book a move in appointment so that we can ensure everything is ready for you.
Absolutely – the best way to see what we’re all about is to come down and see for yourself. Not only can we do in-person viewings, but if you’re overseas we can also host remote viewings. Please get in touch or contact our sales team on info@campushubmalta.com so we can get you booked in.
Of course! Couples can choose to live in our accommodation. Kindly highlight this at booking stage.
We do allow guests to stay overnight for one night only, but they will need to sign in with the residence team at reception and cannot have their own key card. Any guests must accompany you everywhere and cannot be left alone in your room – this is due to only you as the resident being fully aware of our health and safety processes and policies.
Please contact the Customer Experience Team on hello@campushubmalta.com if you would like to add an additional occupant to your booking.
We aim to ensure you are as comfortable as possible, however, room changes cannot be guaranteed.
Changes are only subject to availability and differences in prices will be charged for different room categories as required.
Not at all! All our self-contained studios have a private bathroom and kitchen within an area. There is a communal student area outside of your studio that has individual and group study spaces, pool, gym facility and relaxation and social ‘zones’ for you to enjoy whenever you need a break from university work.
We make every effort to ensure that our accommodation is accessible for all, and we will always do everything we can to find you suitable accommodation. We have access rooms available, and these will be available to view and book.
If you have any specific accessibility requirements, please contact us on info@campushubmalta.com
Absolutely! You can enjoy the privacy of your own studio without having to share a kitchen but can enjoy the social aspect of living in a development with fantastic communal space!
The Campus Hub buildings are spread over multiple blocks and floors, ensuring we can provide a suitable space according to your specific needs
Bedding is included as standard in your room. This includes:
One fitted and one loose sheet
One quilt and one quilt cover
One pillow and one pillowcase
One blanket on request
You’ll get this delivered to your room in time for your move in date.
All our apartments come complete with high quality furnishings that provide ample storage and comfort. Because of fire restrictions, you are not allowed to bring your own furniture or large appliances (e.g., fridge, heater, air-conditioner) with you.
All our kitchens will include a combination microwave oven/grill, a ceramic hob, a sink, a fridge with freezer compartment, and storage space for your food.
If you’re staying in one of our cluster rooms then these appliances will be in the shared kitchen and lounge area.
No – fridges are only available in every kitchen found in a cluster apartment, apartment, or studio. These also include freezer compartments.
Kitchen utensils including pots and pans are included as standard in your booking.
You will receive a personal cutlery and crockery set for personal use including 2 of each of the below items: knife and fork, dessert spoon, teaspoon, dinner plate, side plate, cereal bowl, mug and glass tumbler.
Cluster and Shared Apartments will have utensil and cooking kits to share, including: corkscrew, ladle, masher, slotted serving spoon, solid serving spoon, tin opener, vegetable peeler, wooden spoon, kitchen scissors, 18cm and 20cm non-stick saucepans with glass lids, 24cm non-stick frying pan, white chopping board, kitchen knife, utility knife, oven mitt, two dishcloths, kettle and toaster.
Studio apartments will each have their own cutlery, crockery, utensils, and cooking sets.
Flat screen SMART TVs are found in our cluster kitchen/lounge areas only along with our studio apartments.
We have TV Screens available to use in the Common Area and Study Lounge also.
All our buildings offer a superfast Wi-Fi connection which allows you to stay connected wherever you are whether is your room, studio and in and around the Campus Hub buildings.
Any electrical items brought in to be used at Campus Hub must have a Maltese plug and not work via an adaptor.
You can log all maintenance issues on the Campus Hub website or by sending an email to hello@campushubmalta.com. For any emergencies call on +356 79058834.
Simply log a ticket, add a picture if you wish and one of our Team will respond as soon as possible. You can also come downstairs and speak to your front desk team who will be happy to help.
Items that have been damaged or misused need to be repaired, replaced or re-decorated and charged to the student accordingly.
We ask that only the Campus Hub team handles repairs or maintenance of any kind.
Any charges we may incur for replacing items or appointing external contractors will be passed on to you.
A list of standard repair and re-decoration charges may be found on each of the floors notice boards.
A weekly clean of your apartment is part of the service at Campus Hub! Our housekeeping team will provide a clean of your kitchen worktop surfaces and bathrooms to keep things clean for you. We do this to ensure your space is kept in the very best condition throughout the year and to minimise the damage. However, they will not tidy your belongings or wash your dishes to respect your privacy.
Cleaning of rooms, kitchens and bathroom will only be done if they are kept tidy! The team will not be responsible for cleaning your spaces if they are unable to access them properly.
If you would like to book an additional deep clean, please speak to the front desk team who can book this for you for €25 at a time to suit you. This will include a deep clean of your room and a load of laundry.
The housekeeping team will also clean all communal areas but are not responsible for throwing away your rubbish, so please be mindful and respect the building.
Campus Hub has an on-site laundry room at level -3 with washing and drying machines where you’ll simply pay ad hoc for any washing or drying you need.
6KG wash is €8
11KG wash is €13
6KG dryer is €6 per hour
11KG dryer is €12 per hour
The laundry rooms are open 24 hours a day. Detergent and softener are automatically dispensed and included in the price of the wash.
Yes! At Campus Hub there is the amazing communal space that is open for all residents to enjoy. There is incredibly comfortable seating, private study areas, and big screen TVs that are all perfect for you to enjoy on your own or in groups.
We also hold regular events in the communal space hosted by the residence teams. If you have a suggestion, let us know and we’ll make it happen!
Yes – our Pool Area is open 24/7. Pool use is not allowed between 23:00 and 07:00.
Yes. ‘The Warehouse’ is conveniently found in Block D (-1) and includes a fully equipped functional gym, studio for fitness classes, showers, and lockers. Open gym membership is included as part of your stay!
For more information contact The Warehouse team directly.
Yes. However, conveniently enough there is a supermarket on the Campus Hub grounds to get all your foods and necessities from – so be adventurous (safely) with your cooking and if you have any leftovers, please feel free to share with the residence!
If far too busy with your studies and have no time to cook, a variety of restaurants are available right outside your doorstep at the Campus Hub Piazza, so feel free to take it easy occasionally and enjoy!
Your room is very safe – entry into any accommodation block requires a key card that only allows Campus Hub students access to pre-set areas.
On-site staff are available at the front desk day and night and the security team are available in and around the buildings, 24 hours a day. Their job is to always protect you and the building.
Our emergency contact number is +356 79058834. It is important to keep this number handy in case of any kind of emergency.
No. As per Maltese Legislation, it is against the law to smoke indoors. Also, per the Campus Hub terms and conditions, it is not permitted to smoke inside any Campus Hub building. There are designated smoking areas at each of the blocks and outside areas which you are welcome to use.
We have bike storage spaces so please feel free to bring it with you!
Campus Hub is close to Malta’s major city centre locations and a stone throw away from the University, which means we have great links to public transport.
We do have an on-site car park however we have to consider the impact on the environment when building our developments and because of this, the great location and the links to transport, we have not provided car parking spaces in our agreements.
Yes, we have our own public car park at Campus Hub which they can make use of.
We would love to take care of your arrival or departure transfer, to make your travels as smooth and straightforward as possible. Confirm your transfer on hello@campushubmalta.com.
Download the E-Cabs app, Campus Hub’s preferred transfer service provider, to book trips in advance and benefit from great preferential rates.
If you have any issues with your transfer on arrival or departure, contact our Emergency Number on +356 79058834.
